Can I place my order online?
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Absolutely! You can place your order through any of these convenient ways:
- Online through our website
- Over the phone
- Via live chat
- By email
Is someone available to help me with my order?
- Yes! Our team is ready to assist you. You can chat live with one of our representatives or call our Customer Service team at (844) 410-8844 or (346) 483-7838 for immediate help.
Do you guarantee the lowest prices?
- We work hard to offer the most competitive prices in the market for custom products. We’re confident you won’t find a better deal with the same quality and turnaround time.
What does production time mean?
- Production time is the time it takes for your order to be made at our facility. It’s measured in business days (Monday through Friday) and doesn’t include weekends or holidays.
What if there’s a mistake with my order?
- If there’s an error on our end during production, we’ll remake your order right away — no questions asked.
Will I see a proof before my order is made?
- Yes! Unless you’re reordering the exact same item, you’ll always receive an electronic proof for your review and approval before we begin production.
Do you keep my artwork on file?
- Yes, we securely store your artwork to make reordering or using your designs on future products quick and easy.
Where should I send my artwork?
- You can upload your artwork directly on our website and attach it to your order. You can also email it to sales@customshoecharm.com or send it directly to your Customer Care Representative.
What image file types can I upload?
- We recommend vector-based files like EPS, AI, or PDF for best results. If you have raster images (like PSD, PNG, or JPG), please send them at actual size and in the highest resolution possible.
Can I use copyrighted or licensed material?
- Please ensure you have permission to use any logos, trademarks, or copyrighted artwork you submit. We don’t knowingly reproduce copyrighted material and can’t accept liability for unauthorized use.
Can I use multiple artwork designs for one order?
- Definitely! Feel free to upload multiple designs or email them to us — we’re happy to accommodate your creative ideas.
What are PromoBucks?
- PromoBucks are credits you can apply toward your next purchase — think of them as our way of saying thank you! They help reduce your pre-tax total and make future orders more affordable.